Onboard to a Tenancy
Last updated
Was this helpful?
Last updated
Was this helpful?
Tenants are managed by Tenant Administrators. Tenant Administrators gain access to a Tenancy via an invitation email. The first Tenant Administrator to join a Tenancy will receive an invitation email from a Meeco Administrator. Subsequent Tenant Administrators can be invited by existing Tenant Administrators.
To accept an invitation email, navigate to your email inbox. Locate the email sent from SVX Support with the subject heading Invite to join (Tenant name) Tenancy.
If this is your first invitation to join SVX, the email will contain:
The name of the person who invited you, and
Steps on how to access the SVX Portal. These steps include:
Navigating to the registration URL
Entering your temporary password
Setting a new password
After clicking on the registration URL, you will be presented with the SVX registration screen. Enter the temporary password that was provided to you, set your new password and accept Meeco’s and . Click Next to log in. You will land on the Tenant selection screen. Click on your Tenant and you will land on the associated Dashboard.
It is possible for a Tenant Administrator to be invited to join other Tenancies and / or Organisations. In this case, the SVX Portal will recognise the Tenant Administrator as an existing Portal user. All subsequent invitation emails will state:
Which Tenant or Organisation you have been invited to join
The name of the person who invited you
A URL to access the SVX Portal, and
A reminder to use your existing login details
After clicking on the Portal Login URL, you will be presented with the SVX login screen. Enter your email address (as your username) and your password. Click Log in to continue to the SVX Portal. You will land on the Tenant selection screen. Click on your Tenant or Organisation to navigate to the associated Dashboard.
Note If you are joining an Organisation you will be asked to either set up or enter the Organisation's Passphrase. For more information, see the tutorial.
The SVX Portal can be accessed via:
