Manage Tenant Administrators
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All Tenant Administrators are able to invite new Administrators to join their Tenancy. To do this, navigate to Manage Tenancy on the left-side menu of the SVX Portal and select Administrators.
Select the Add new administrator button. You will be presented with a form where you will need to enter the details of the new administrator:
First name
Surname
Email address
You will also have the option to include a message that will be delivered to the administrator via the automatically generated invitation email.
Once all required fields are complete select the Add button and the Tenant Administrator will appear in the list of Pending Administrators.
Note Once the invited administrator accepts the invitation to join the SVX Portal they will appear in the Current Administrators list.
Tenant Administrators are able to resend invitations to invited administrators. To resend an invitation, navigate to Manage Tenancy on the left-side menu of the SVX Portal and select Administrators. Select the Pending Administrators tab and locate the invitee in the list. Select the horizontal ellipsis icon ⋯ alongside the invitee’s name to reveal menu options. Select Resend invitation and the onboarding email will automatically be resent to the designated recipient.
To view the details of a Tenant Administrator within a Tenant, navigate to Manage Tenancy on the left-side menu of the SVX Portal and select Administrators. Locate the administrator in one of the navigation tabs. Select the horizontal ellipsis icon ⋯ alongside the administrator’s name to reveal menu options. Select View. You will be presented with the following information:
Administrator ID
Given name
Family name
Tenant name
Tenant ID
To remove a Tenant Administrator from a Tenant, navigate to Manage Tenancy on the left-side menu of the SVX Portal and select Administrators. Locate the administrator in either the Current Administrators or the Pending Administrators tabs. Select the horizontal ellipsis icon ⋯ alongside the administrator's name to reveal menu options. Select Remove and confirm the removal of the administrator via the modal window. The administrator will be removed from the Tenant, and their name will be moved to the Removed Administrators tab.
Note Removing a Tenant Administrator: Once removed from a Tenant, the administrator will no longer be able to access the Tenant or its functions. Note that administrators can be reinstated if required.
To reinstate a Tenant Administrator to a Tenant, navigate to Manage Tenancy on the left-side menu of the SVX Portal and select Administrators. Select the Archived Administrators tab and locate the administrator in the list. Select the horizontal ellipsis icon ⋯ alongside the administrator's name to reveal menu options. Select Reinstate and confirm the reinstating of the administrator via the modal window. The administrator will be reinstated in the Tenant, and their name will be moved to the Current Administrators tab.
